Lillian Rose Avery
Lake Charles
Summary
Dynamic professional with extensive experience at IBM Corporation, excelling in management and technical support. Proven ability to enhance operational efficiency and ensure client satisfaction through effective communication and problem-solving skills. Adept in security and caregiving, consistently delivering exceptional results in diverse environments.
Overview
38
38
years of professional experience
Work History
Security Guard
Allied Security
06.2016 - Current
- Monitored security systems, including CCTV and alarm boards, ensuring protection of property and swift response to incidents.
- Supervised security personnel, maintaining safety protocols for plant site and buildings, fostering a secure environment.
- Maintained legal documentation to comply with regulations.
- Provided information assistance and directions to visitors and staff.
- Notified emergency agencies during incidents and offered necessary support.
- Responded promptly to unusual conditions and emergencies, such as leaks or alarms.
- Prepared detailed reports and log sheets for security operations, documenting incidents and ensuring compliance with safety standards.
Security Guard
Louisiana Pigment
12.2014 - 06.2016
- Patrolled area and monitored entrances to protect property.
- Identified visitors, verifying appropriate documents for access.
- Responded promptly to alarms and distress calls.
- Stopped suspicious individuals, requesting identification for verification.
- Sought help from team members to ensure safety. when necessary to ensure safety.
- Managed telephone inquiries, relaying messages and providing critical information.
- Documented rule infractions and violations to support enforcement and maintain order.
- Prevented entry of prohibited items through thorough vehicle and bag checks.
Caregiver
Robinswood School
06.2014 - 12.2014
- Supported clients in personal hygiene, meal preparation, mobility, and self-medication routines to enhance daily living quality.
- Transported clients to medical appointments, ensuring they received necessary diagnosis and treatment.
- Monitored daily activities to ensure client well-being and safety.
- Performed essential household tasks, including changing and laundering bed linens and clothing, to maintain a clean and safe living environment.
Administration Assistance and Technical Support
Lana’s Body Shop
02.2013 - 06.2014
- Conserved owner’s time through research, drafting correspondence, and initiating client communications, enabling focus on strategic priorities.
- Scheduled meetings, conferences, and travel to maintain owner’s appointment calendar.
- Represented company at meetings and functions in owner's absence.
- Interacted with clients directly via in-person meetings and telephone calls.
- Protected client confidentiality by securing information and implementing database backups.
- Managed office supplies inventory, evaluating stock levels and placing orders to ensure uninterrupted workflow.
- Ensured equipment operation by conducting preventive maintenance and troubleshooting malfunctions, minimizing downtime.
- Transcribed, formatted, edited, retrieved, copied, and transmitted text data and graphics.
Sales Associate
Dillard’s
08.2012 - 02.2013
- Ensured each customer received outstanding service superseding the mystery shopper standards.
- Monitored promotions and advertisements to effectively inform customers and enhance sales opportunities.
- Executed daily operations and prioritized tasks to align with store management objectives, ensuring smooth workflow.
- Participated in the processing of new shipments and store cleanliness standards.
- Identified safety concerns and reported incidents to management.
- Guided customers in locating merchandise to enhance shopping experience and increase customer satisfaction.
- Answered customers' questions and provided information on procedures and policies.
Substitute Teacher (K-12)
Calcasieu Parish School Board
08.2011 - 05.2012
- Served as long-term substitute, providing consistent instruction and support during teacher's extended medical leave.
- Executed educational agendas, aligning closely with teachers' lesson plans to maintain continuity in learning.
- Managed classroom dynamics to enhance student engagement and maintain focus on academic tasks.
- Provided support for special needs children within the classroom environment.
Manager of the North America Storage Technical Line of Support
IBM Corporation
07.2007 - 03.2010
Manager of the Enterprise Storage Server SLS and FST Teams
IBM Corporation
01.2001 - 01.2007
Process and Business Coordinator
IBM Corporation
01.1998 - 01.2001
Programmer & Tester for Mainframe Device Support
IBM Corporation
02.1989 - 01.1998
Education
Radiologic Science
McNeese State University
05-2016
BS - Computer Science
Southern University
Baton Rouge, LA05-1988
Completion of Basic Course
Skills
- Security
- Emergency Response
- Incident Reporting
- Safety Monitoring
- Safety Coordination
- Regulatory Compliance
- Access Control
- Customer Service
- Training Coordination
- Team Supervision
- Programming
- Testing
Timeline
Security Guard
Allied Security
06.2016 - Current
Security Guard
Louisiana Pigment
12.2014 - 06.2016
Caregiver
Robinswood School
06.2014 - 12.2014
Administration Assistance and Technical Support
Lana’s Body Shop
02.2013 - 06.2014
Sales Associate
Dillard’s
08.2012 - 02.2013
Substitute Teacher (K-12)
Calcasieu Parish School Board
08.2011 - 05.2012
Manager of the North America Storage Technical Line of Support
IBM Corporation
07.2007 - 03.2010
Manager of the Enterprise Storage Server SLS and FST Teams
IBM Corporation
01.2001 - 01.2007
Process and Business Coordinator
IBM Corporation
01.1998 - 01.2001
Programmer & Tester for Mainframe Device Support
IBM Corporation
02.1989 - 01.1998
Radiologic Science
McNeese State University
BS - Computer Science
Southern University