Lillie Bovard-Jones
Perrysburg,OH
Summary
Dynamic and detail-oriented Client Services Specialist with expertise in managing customer relationships and streamlining project workflows. Skilled in NetSuite operations, team collaboration, and quality assurance to ensure branding and production goals are met. Adept at problem-solving and delivering clear communication to exceed client expectations. Proven ability to handle time-sensitive requests and train peers for optimized performance.
Overview
7
7
years of professional experience
Work History
Client Services Specialist
The Image Group
Holland, OH
05.2022 - 03.2025
- Oversaw production schedules and delegated tasks to optimize workflow for promotional and print products.
- Trained team members on NetSuite operations to standardize processes and improve efficiency.
- Acted as the main contact for manufacturers and internal teams, addressing urgent inquiries and resolving issues promptly.
- Ensured high-quality standards for promotional and print products by conducting thorough reviews with vendors.
Senior Technologist - Biomaterial Preparations
NAMSA
Northwood, OH
05.2019 - 11.2021
- Communicated testing objectives and timelines between study directors and laboratory teams.
- Performed test article preparation with strict adherence to guidelines, enabling increased study capacity.
- Recommended infrastructure improvements to maintain compliance with safety regulations.
- Executed specialized preparation procedures independently, enhancing laboratory effectiveness.
Intern - Field Scientist
ODNR
Akron, OH
05.2018 - 08.2018
- Implemented chemical controls for invasive plant species to preserve natural habitats.
- Participated in public education programs to promote environmental conservation efforts.
- Assisted with wildlife management tasks, including geese banding and otolith extraction.
Education
Bachelor of Science - Biology
Grove City College
Grove City, PA05-2019
Skills
- Customer service expertise
- Process improvement
- Order fulfillment coordination
- Training and development
- Problem-solving
- NetSuite proficiency
- Quality control
References
References available upon request.
Timeline
Client Services Specialist
The Image Group
05.2022 - 03.2025
Senior Technologist - Biomaterial Preparations
NAMSA
05.2019 - 11.2021
Intern - Field Scientist
ODNR
05.2018 - 08.2018
Bachelor of Science - Biology
Grove City College
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