LILLIE LOPEZ
Reaford ,North Carolina
Summary
Professional in sales and customer service with proven track record of driving results and enhancing customer satisfaction. Skilled in building strong relationships, problem-solving, and adapting to changing business needs. Known for collaborating effectively within teams, maintaining high standards, and consistently achieving targets. Proficient in communication, conflict resolution, and sales strategies.
Overview
25
25
years of professional experience
Work History
Customer Sales and Service Expert
24 Hour Fitness
01.2000 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
- Utilized CRM tools to manage and track customer interactions, ensuring accurate record-keeping and timely followups.
- Exceeded sales goals consistently through effective negotiation tactics and persuasive communication skills.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Generated sales leads through outbound calls and emails to build robust pipeline.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sale and Service Associate
24 Hour Fitness
01.2000 - 07.2024
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Kid Club Supervisor
24 Hour Fitness
01.2000 - 03.2020
- Organized and participated in recreational and educational activities such as games, drawing, crafts and reading to interact with children positively and age appropriately.
- Maintained discipline with children and initiated positive reinforcement to control behavior.
- Planned and delivered exciting entertainment and activity programming using imaginative ideas for special promotions.
- Completed schedule for Kid's Club staff and audited payroll hours to determine accuracy.
- Registered and coordinated check-in and check-out of children and parents and watched and cared for children to promote safety.
- Stayed current on guidelines to maintain compliant program operations.
Assistant Store Manager
Lane Bryant
03.2000 - 09.2009
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Don Antonio Lugo High School
Chino, CASkills
- CRM Software
- Sales management
- Multitasking
- Customer service excellence
- Team Collaboration
- Effective Communication
- Self Motivation
- Time management abilities
Timeline
Assistant Store Manager
Lane Bryant
03.2000 - 09.2009
Customer Sales and Service Expert
24 Hour Fitness
01.2000 - Current
Sale and Service Associate
24 Hour Fitness
01.2000 - 07.2024
Kid Club Supervisor
24 Hour Fitness
01.2000 - 03.2020
Don Antonio Lugo High School