Lillie Pirtle
Customer Services
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Customer Service Representative
Sagility Healthcare
Houston , TX
11.2022 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Obtained patient information to properly record and document demographics and medical histories.
- Assisted patients in understanding how insurance coverage works and calculated copays.
- Managed incoming phone calls to resolve patient inquiries and refer calls to appropriate departments.
- Used medical terminology knowledge to explain procedures, policies and services.
Nuclear Waste Laborer
Waste Isolation Pilot Plant
Carlsbad, NM
06.2021 - 11.2022
- Loaded, unloaded, and moved material to and from storage and warehouse.
- Utilized construction tools and machinery to effectively complete job site projects.
- Worked alongside team to accomplish work goals according to schedule.
- Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
- Inspected tools and equipment to maintain safety and efficiency.
- Followed instructions and safety protocols to prevent accidents and injuries.
Front Desk Customer Service Representative
Enchantment Growth
Carlsbad, NM
02.2019 - 06.2021
- Greeted and verified members and guests upon entry to optimize security.
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations.
Education
Bachelor In Science - Occupational Health And Safety
Athens State University
Athens, AL 08.2023 - Current
Skills
Complaint resolution
Troubleshooting
Policy and procedure adherence
Data entry
Communication
Microsoft office
Computer literacy
Technical Support
Administrative support
Multitasking Abilities
Written Communication
Certification
Radiological worker
Timeline
Bachelor In Science - Occupational Health And Safety
Athens State University
08.2023 - Current
Customer Service Representative
Sagility Healthcare
11.2022 - 08.2023
Radiological worker
04-2022
Nuclear Waste Laborer
Waste Isolation Pilot Plant
06.2021 - 11.2022
H2S awareness
04-2019
First aid/CPR
04-2019
Front Desk Customer Service Representative
Enchantment Growth
02.2019 - 06.2021