Lillie Pirtle
Customer Services
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Customer Service Representative
Sagility Healthcare
Houston , TX
11.2022 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Obtained patient information to properly record and document demographics and medical histories.
- Assisted patients in understanding how insurance coverage works and calculated copays.
- Managed incoming phone calls to resolve patient inquiries and refer calls to appropriate departments.
- Used medical terminology knowledge to explain procedures, policies and services.
Nuclear Waste Laborer
Waste Isolation Pilot Plant
Carlsbad, NM
06.2021 - 11.2022
- Loaded, unloaded, and moved material to and from storage and warehouse.
- Utilized construction tools and machinery to effectively complete job site projects.
- Worked alongside team to accomplish work goals according to schedule.
- Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
- Inspected tools and equipment to maintain safety and efficiency.
- Followed instructions and safety protocols to prevent accidents and injuries.
Front Desk Customer Service Representative
Enchantment Growth
Carlsbad, NM
02.2019 - 06.2021
- Greeted and verified members and guests upon entry to optimize security.
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations.
Education
Bachelor In Science - Occupational Health And Safety
Athens State University
Athens, AL 08.2023 - Current
Skills
Complaint resolution
undefinedCertification
Radiological worker
Timeline
Bachelor In Science - Occupational Health And Safety
Athens State University
08.2023 - Current
Customer Service Representative
Sagility Healthcare
11.2022 - 08.2023
Radiological worker
04-2022
Nuclear Waste Laborer
Waste Isolation Pilot Plant
06.2021 - 11.2022
H2S awareness
04-2019
First aid/CPR
04-2019
Front Desk Customer Service Representative
Enchantment Growth
02.2019 - 06.2021
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