Lillie Rook
Savannah,GA
Overview
4
4
years of professional experience
1
1
Certification
Work History
Key Holder
The Copper Closet
Savannah, GA
03.2023 - Current
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
Server
Darden Restaurants, Olive Garden
St Louis, MO
01.2022 - Current
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
Childcare Worker
Hope Montessori Academy
St Louis, MO
09.2021 - 01.2022
- Supervised and monitored the safety of children in my care.
- Maintained a safe environment for children by following health standards.
- Developed positive relationships with parents and guardians by providing ongoing communication regarding their child's progress.
- Engaged in active listening when communicating with children to ensure understanding of instructions or expectations.
Hostess Trainer
Annie Gunns
St Louis, MO
06.2019 - 01.2022
- Provided support during peak periods by working directly alongside hostesses at busy times.
- Demonstrated proper phone etiquette and customer service techniques during role-play exercises with trainees.
- Provided feedback and coaching to improve staff performance.
- Resolved conflicts between staff members regarding job duties or responsibilities.
- Ensured all trainees had a thorough understanding of their roles prior to beginning work shifts.
Education
Fashion Marketing And Managment
Savannah College of Art And Design
Savannah, GA05.2026
Skills
- Customer Service Management
- Staff Oversight
- Sales Coaching
- Bank Deposits
- Workplace Safety
- Guest Services
- Problem Resolution
- Excellent Communication
- Self-Directed
- Planning
- Photoshop and Lightroom
- Business Sense
- Logo Creation
- Adobe InDesign
Certification
Adobe Photoshop Certified
Languages
Spanish
Limited
Affiliations
- Dancer
- Stylist
- Beauty
Timeline
Key Holder
The Copper Closet
03.2023 - Current
Server
Darden Restaurants, Olive Garden
01.2022 - Current
Childcare Worker
Hope Montessori Academy
09.2021 - 01.2022
Hostess Trainer
Annie Gunns
06.2019 - 01.2022
Fashion Marketing And Managment
Savannah College of Art And Design
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