Lillie Sides
Oakboro,NC
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Locust Pediatric Dentistry
Locust, NC
09.2023 - 12.2024
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Reviewed patient accounts for accuracy on a regular basis.
- Scheduled patient appointments and procedures.
- Verified the patient's insurance for benefits and eligibility.
- Completed end-of-month production and finance reports.
- Build treatment plans
Office Assistant
J&J Marine
Albemarle, NC
04.2023 - 09.2023
- Completed clerical tasks such as filing, copying and distributing mail
- Interacted with customers by phone, email or in-person to provide information
- Delivered clerical support by handling range of routine and special requirements
- Executed record filing system to improve document organization and management
- Processed invoices and expenses using QuickBooks to facilitate on-time payment
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
Waitress
Rosebriar
12.2021 - 03.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Used cash registers and credit card machines to cash out customers
- Trained new waitstaff on proper food handling, customer service and safety procedures
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Cashier Manager
Food Lion
04.2020 - 12.2021
- Assisted customers in need to promote pleasant shopping experiences and encourage return business
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Quickly and accurately counted drawers at start and end of each shift
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Mentored team members to enhance professional development and accountability in workplace
- Quickly and accurately counted all money in the safe at the beginning and end of each shift
Education
Bachelor of Science - Health Systems Management, Public Health, Economics
University of North Carolina At Charlotte
Charlotte, NC05.2023
Skills
- Appointment reminders
- Reception management
- Office administration
- Phone etiquette
- Payment collection
- HIPAA compliance
- Financial Responsibility
- Front desk supervision
- Check-in coordination
- Document filing
- Interpreting physician orders
- Patient greeting
- Insurance verifying
- Customer service
- Patient intake
- Scheduling appointments
- Patient follow-up
- Typing [number] wpm
- Medicaid
- Patient confidentiality
- Patient admitting
- Healthcare industry
- Appointment scheduling
- Insurance verification
- Verbal and written communication
Certification
- CPR certified 9/13/2024-09/2026
References
References available upon request.
Timeline
Patient Service Representative
Locust Pediatric Dentistry
09.2023 - 12.2024
Office Assistant
J&J Marine
04.2023 - 09.2023
Waitress
Rosebriar
12.2021 - 03.2023
Cashier Manager
Food Lion
04.2020 - 12.2021
Bachelor of Science - Health Systems Management, Public Health, Economics
University of North Carolina At Charlotte
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