Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Lilly Aaron

Punta Gorda

Summary

I was in JROTC for 4 years throughout high school, that is a military program for high school students to learn the basics of discipline, knowledge, and skills needing through advancing into high school.

Overview

8
8
years of professional experience

Work History

911 Dispatcher

Punta Gorda Police Department
09.2024 - Current
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Dispatched and coordinated emergency services teams according to high-priority calls.

Customer Service Representative

The Cigna Group
07.2023 - 09.2023

Customer Service Representative

Alight Solutions
08.2022 - 03.2023
  • I work remotely as I take calls regarding and helping members with their insurance
  • In this case, I would help members determine why their card is not working, how much funds they have left to use for the year and helping them determine why a claim got denied
  • I take high volume calls

Sales Associate

The King of Vape
09.2020 - 08.2021
  • I have been at The king of Vape for9 months and with that I deal with all types of customer a day
  • From polite to mean I see it all
  • I love seeing and meeting the customers that come in and its always good seeing them laugh and smile
  • I mainly work with a lot of vapes and helping people quit cigarettes
  • We change peoples lives for the better, and that’s something I enjoy doing

Customer Service Associate

WaWa
05.2019 - 05.2020
  • As a Customer Service Associate at Wawa, my number one priority is making sure the customer has a perfect experience from walking in to walking out
  • I am in charge with keeping my customers happy as well as making sure we have all our amenities available to them

Cashier

Home Depot
08.2018 - 05.2019
  • Being a member of The Home Depot was wonderful
  • I worked with people everyday and made sure that their experience at the store was just what they came for
  • I was the first person they saw walking in and the last person they saw walking out and made sure they had a smile

Front Line/Cook

Wendy's
03.2017 - 08.2018
  • As a member of Wendy's I was usually on the front line, I served customers with my utmost customer service
  • I always made sure that I did my best by the end of the day
  • Office, Excel, Powerpoint, Word

Education

Diploma - undefined

Mariner High School
05.2019

Skills

  • Microsoft Word
  • Cashiering
  • Typing
  • Microsoft Powerpoint
  • Computer Skills
  • Phone Etiquette
  • Cold Calling
  • Microsoft Outlook
  • Data Entry
  • CAD Knowledge
  • FCIC/NCIC

Additional Information

  • REFERENCES:
  • Deputy Scott Woods / Montgomery County Sheriff’s Office /217-825-8026
  • David Griffith / Retired Mattoon, IL Police Chief /217-962-0255
  • Diane Kauffman / Program Analyst /717-271-2050
  • Chaplain Doug White / Litchfield, IL217-246-5073
  • Tina McDice / LPN Hillsboro, IL /217-313-6058
  • John Clough / Retired Coles County Deputy, Charleston, IL /217-549-4494

Timeline

911 Dispatcher

Punta Gorda Police Department
09.2024 - Current

Customer Service Representative

The Cigna Group
07.2023 - 09.2023

Customer Service Representative

Alight Solutions
08.2022 - 03.2023

Sales Associate

The King of Vape
09.2020 - 08.2021

Customer Service Associate

WaWa
05.2019 - 05.2020

Cashier

Home Depot
08.2018 - 05.2019

Front Line/Cook

Wendy's
03.2017 - 08.2018

Diploma - undefined

Mariner High School

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Lilly Aaron