Lilly Cespedes

Activity Leader:

• Mentored junior staff members, fostering teamwork and professional growth within the organization.
• Maintained accurate records of attendance, accidents or incidents, ensuring regulatory compliance at all times.
• Adapted quickly to unforeseen circumstances or challenges during activity sessions, demonstrating flexibility and problem-solving skills.
• Developed comprehensive presentations for upper management, highlighting key accomplishments and areas for improvement.

Social Media Management Intern:

• Assisted in marketing efforts by creating promotional materials showcasing the Activities program benefits at EF New York.
• Managed EF NY's social media accounts, coordinating tasks & implementing social campaigns to increase online engagement and promote the campus.
• Developed team collaboration, by leading regular social media committee meetings and checkins.

• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Gained hands-on experience and academic credit through active participation in salon tasks and management.
• Prepared and mixed color formulas for clients' hair.
• Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.

• Demonstrated professionalism with every interaction, creating a welcoming environment that encouraged repeat business from satisfied clients.
• Offered exceptional service and support to walk-in and scheduled customers.
• Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
• Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
• Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.