Lilly Cowley
Lawrence,KS
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
Work History
Server
Wine Dive
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Kona Grill
05.2024 - 08.2024
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Jeffersons
08.2023 - 05.2024
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Carolina Ale House
08.2022 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Wood and Fire
01.2022 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Improved dining experience by providing prompt, attentive service to guests.
- Contributed to inventory management by monitoring stock levels.
Server
Olive Garden
08.2021 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Improved dining experience by providing prompt, attentive service to guests.
Education
Mass Communications - Digital Marketing
University O Kansas
Lawrence12-2025
High School Diploma -
Newsome High School
Lithia05-2020
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- High-volume dining
- Service prioritization
- Sales expertise
Timeline
Server
Wine Dive
08.2024 - Current
Server
Kona Grill
05.2024 - 08.2024
Server
Jeffersons
08.2023 - 05.2024
Server
Carolina Ale House
08.2022 - 06.2023
Server
Wood and Fire
01.2022 - 07.2022
Server
Olive Garden
08.2021 - 01.2022
Mass Communications - Digital Marketing
University O Kansas
High School Diploma -
Newsome High School
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