Lilly Garza
Georgetown,TX
Summary
Remote Customer Service Specialist adept at managing client accounts and delivering multi-channel support in high-volume settings. Strong background in resolving complex inquiries, handling escalations, and ensuring customer satisfaction through effective communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Client Success & Logistics Coordinator
Almighty Rentals
11.2023 - 04.2025
- Managed client accounts to ensure service expectations were met within deadlines.
- Coordinated logistics and project execution using digital tools to enhance workflow.
- Processed invoices and payments efficiently.
- Supported team performance by streamlining daily operations for improved collaboration.
Remote Customer Support Rep
Calendar Holdings LLC
08.2022 - 02.2023
- Provided multi-channel support via phone, email, and chat for high-volume e-commerce, ensuring customer satisfaction.
- Efficiently resolved technical issues and escalations, contributing to improved customer retention.
- Conducted training for new hires on systems and procedures, enhancing team readiness and knowledge.
Remote Claims Specialist
State of Texas / Collabera
01.2021 - 10.2021
- Handled unemployment claims and sensitive data with accuracy.
- Researched and escalated priority issues.
- Maintained compliance with state procedures.
Remote Support Rep
IAS Claim Services
08.2020 - 11.2020
- Utilized CRM software to track customer interactions and manage case resolutions.
- Improved processing accuracy and efficiency.
- Audited claims and flagged high-risk cases.
Education
High School Diploma -
Richarte High School
Georgetown, TXSkills
- Account Management
- CRM Systems
- Client Onboarding
- Logistics Software
- Remote operation management
- CRM and billing support
- Troubleshooting
- Escalation procedures
- Team collaboration
- Microsoft Office
- Live Chat
- Conflict management
Timeline
Client Success & Logistics Coordinator
Almighty Rentals
11.2023 - 04.2025
Remote Customer Support Rep
Calendar Holdings LLC
08.2022 - 02.2023
Remote Claims Specialist
State of Texas / Collabera
01.2021 - 10.2021
Remote Support Rep
IAS Claim Services
08.2020 - 11.2020
High School Diploma -
Richarte High School