LILLY GUEVARA
Valor Healthcare (Contractor) - ELA VA CBOC CLINIC
Maywood,CA
1
Certification
15
years of professional experience
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Work History
Medical Assistant
10 Years 4 Months- Managed patient scheduling and appointment coordination using electronic health record systems.
- Assisted healthcare providers with patient intake, including vital signs and medical history documentation.
- Facilitated communication between patients and medical staff to enhance care delivery efficiency.
- Trained junior staff on office procedures and best practices for patient interactions.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Medical Assistant
1 Year 4 Months- Replaced sterile dressings on patients to promote healing and prevent infection.
- Performed glucose testing and assisted in administering injections and urinalysis.
- Performed blood draws and EKGs.
- Obtained information about clients' drug history, complaints and allergies.
- Scheduled appointments, registered patients, and distributed prescribed medication to ensure timely patient care.
- Interviewed patients to gather medical information, including weight, height, and vital signs for accurate health assessments.
- Performed glucose testing and assisted in administering injections and urinalysis to support effective patient treatment.
- Transported patients to other areas of the clinic in wheelchairs.
Patient Registrar/ Medical Assistant
1 Year- Interviewed patients to gather essential medical information, including vital signs and measurements.
- Removed sutures from patients with care to ensure comfort and safety.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Prepared patient charts, pre-admissions, and consent forms.
- Scheduled appointments and registered patients while accurately distributing prescribed medications.
- Verified appointment times with patients to ensure accurate scheduling.
- Performed clerical duties, such as data entry and filing.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
- Skillfully performed suture removals for patients.
Medical Assistant
1 Year 6 Months- registered patients, scheduled appointments, and distributed medication.
- Prepared patient charts accurately and neatly for the clinic.
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Determined prior authorizations for medication and outpatient procedures.
- Responded to correspondence from insurance companies.
- Confidently and adeptly handled claim denials and/or appeals.
- Ordered and read lab tests, x-rays, MRIs, Ultrasounds, and EKGs.
Education
Medical Assistant
High School Diploma
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Vital signs monitoring
Reliable team player
Electronic health records
Compassionate
CPR
Immunization administration
Patient assessments
Professionalism and ethics
Maintaining confidentiality
Appointment setting
Medical office administration
Fluent in [English and Spanish]
Certification
CPR certification
BLS - Basic Life Support
Timeline
Medical Assistant
Valor Healthcare (Contractor) - ELA VA CBOC CLINIC
04.2016 - 08.2026Read More
Medical Assistant
US HealthWorks Medical Group
12.2014 - 04.2016Read More
Patient Registrar/ Medical Assistant
US HealthWorks Medical Group
09.2012 - 09.2013Read More
Medical Assistant
Care On Site
03.2011 - 09.2012Read More
Southeast ROP
Medical Assistant
Read More
Downey High School
High School Diploma
Read More