Summary
Work History
Education
Skills
Interests
Timeline
Generic

Lilly Hill

North Ogden,UT

Summary

Adept at conflict resolution and inventory management, I significantly enhanced customer loyalty at Great Harvest Bread Co. by resolving complaints with empathy and professionalism. As a Shift Manager at Fiiz Drinks, I boosted team performance through effective training and mentorship, demonstrating unparalleled reliability and strong problem-solving skills.

Work History

Customer Service Cashier

Great Harvest Bread Co.
08.2024 - 12.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.

Shift Manager

Fiiz Drinks
07.2024 - 09.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.

Education

High School Diploma -

Weber High School
Pleasant View, UT
05-2026

Skills

  • Customer service
  • Reliability and punctuality
  • Patience and composure
  • Cash register operation
  • Inventory management
  • Multitasking and organization

Interests

I love spending time with family, friends and my dog I love to snowboard, getting out doors I love learning and put a lot of focus on furthering my knowledge I love keeping myself busy, organized and productive

Timeline

Customer Service Cashier

Great Harvest Bread Co.
08.2024 - 12.2024

Shift Manager

Fiiz Drinks
07.2024 - 09.2024

High School Diploma -

Weber High School
Lilly Hill