Lilly Johnson
North Mankato,MN
Summary
Dynamic customer service professional with proven expertise in problem-solving, decision-making, and team leadership. Committed to enhancing customer satisfaction and mentoring team members for improved performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Goodwill Easter Seals of Minnesota
11.2023 - Current
- Supervised daily operations, ensuring compliance with organizational policies and procedures.
- Trained and mentored new team members, fostering a collaborative work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Associate
Goodwill Easter Seals
08.2021 - 10.2023
- Assisted customers in locating merchandise and addressing inquiries to enhance shopping experience.
- Maintained accurate inventory records using point-of-sale systems to streamline operations.
- Resolved customer complaints efficiently, ensuring satisfaction and fostering positive relationships.
- Trained new associates on customer service protocols and operational procedures to improve team performance.
Education
High School Diploma -
Red Rock Central
Lamberton, MNSkills
- Team leadership
- Customer service
- Problem-solving
- Decision-making
- Money handling
- Goal setting
Timeline
Assistant Manager
Goodwill Easter Seals of Minnesota
11.2023 - Current
Customer Service Associate
Goodwill Easter Seals
08.2021 - 10.2023
High School Diploma -
Red Rock Central