Summary
Overview
Work History
Education
Skills
Timeline
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Lilly McAmis

Johnson City,TN

Summary

Very friendly and hard working Hostess. I have exceptional experience with customer service and providing necessary accommodations with a positive attitude. I greet everyone with a smile, and make sure the restaurant is an environment the guests feel welcome in. I follow instructions while also going above and beyond the expectations of management.

Overview

2
2
years of professional experience

Work History

Hostess

Dead End Bbq
Knoxville, Tennessee
02.2022 - 08.2022
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

FOH Team Member

Chick-fil-A
Knoxville, TN
05.2020 - 10.2021
  • Established welcoming atmosphere by greeting each guest warmly.
  • Assisted servers with delivering food, filling beverages and retrieving items for guests.
  • Trained new staff in front-of-house procedures, customer relations and cleaning.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

South Doyle High School
Knoxville, TN
06.2022

Skills

  • Kitchen Staff Coordination
  • Active Listening and Communication
  • Wait List Management
  • Check Payment Processing
  • Friendly
  • Warm and Welcoming

Timeline

Hostess

Dead End Bbq
02.2022 - 08.2022

FOH Team Member

Chick-fil-A
05.2020 - 10.2021

High School Diploma -

South Doyle High School

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Lilly McAmis