Lillian Pepper
Hastings,MI
Summary
Calm, reliable telecommunicator with experience handling emergency and non-emergency calls, prioritizing requests, and documenting incidents accurately. Known for strong communication, quick decision-making, and steady performance in fast-paced, high-pressure settings.
Overview
4
4
years of professional experience
Work History
Telecommunicator
Barry Central Dispatch
Hastings Mi
02.2026 - 09.2026
- Answered emergency and non-emergency calls, gathering accurate details for dispatching.
- Coordinated radio traffic between callers, field units, and mutual aid agencies.
- Prioritized incoming requests based on urgency and established dispatch protocols.
- Logged incident information into CAD systems with precision and consistency.
- Relayed critical updates to responders while maintaining clear, calm communication.
- Adapted quickly to evolving situations while following public safety procedures.
- customer service skills.
- Multi-tasking skills.
- Kept calm under pressure, efficiently handling multiple incoming calls simultaneously during peak hours.
Retail Sales Associate
Jordan’s Treasure Trunk
Hastings Mi
01.2024 - 05.2025
- Assisted customers with product selection, sizing, and purchase decisions.
- Processed sales transactions accurately using point-of-sale system.
- Restocked merchandise and maintained an organized, shoppable sales floor.
- Restocked merchandise and maintained organized, shoppable sales floor.
- Cash handling.
Retail Sales Associate
B2 Outlet Stores
Hastings Mi
06.2023 - 02.2024
- Prepared merchandise displays to support visual appeal and sales.
- Tracked inventory levels and reported low-stock items promptly.
- Supported opening and closing duties, including cleanup and cash reconciliation.
- customer service roles/ interactions.
- Cash handling.
- Answered questions about store policies and addressed customer concerns.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
Crew Member
Hungry Howies Pizza & Subs
Hastings Mi
06.2022 - 07.2023
- Prepared pizzas, subs, and sides while maintaining portion consistency and food quality standards.
- Answered phones promptly, documented customer requests, and coordinated timely kitchen production.
- Maintained clean workstations, followed sanitation procedures, and supported food safety compliance.
- Restocked ingredients, dough, and supplies to keep service areas ready during peak demand.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from the management team.
Education
High School Diploma -
Hastings High School
Hastings Mi05.2024
Skills
- Call prioritization
- Emergency management
- Law enforcement procedures
- Data entry accuracy
- Emergency dispatch protocols
- Crisis response coordination
- Problem-solving abilities
- Decision-making
- Stress tolerance
- Communication skills
- Reliability
Timeline
Telecommunicator
Barry Central Dispatch
02.2026 - 09.2026
Retail Sales Associate
Jordan’s Treasure Trunk
01.2024 - 05.2025
Retail Sales Associate
B2 Outlet Stores
06.2023 - 02.2024
Crew Member
Hungry Howies Pizza & Subs
06.2022 - 07.2023
High School Diploma -
Hastings High School