Lilly Pike
Vine Grove,KY
Summary
Driven and dynamic, I excelled at Olive Garden by enhancing guest experiences through exceptional customer service and adept use of the POS system. My ability to swiftly resolve complaints and foster customer relationships, coupled with a strong work ethic and proficient cash handling, significantly contributed to a positive dining atmosphere and operational efficiency.
Overview
2
2
years of professional experience
Work History
Server
Olive Garden
06.2023 - 07.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Team Member
KFC
03.2022 - 06.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Meade County High School
Brandenburg, KY05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Menu Memorization
- Food Running
- Sales Techniques
- Table Bussing
- Suggestive Selling
Timeline
Server
Olive Garden
06.2023 - 07.2024
Team Member
KFC
03.2022 - 06.2023
High School Diploma -
Meade County High School