Lilly Serna
Delavan,WI
Summary
Driven and dynamic professional with a proven track record at Walmart, excelling in customer service and teamwork. Demonstrated ability to manage high-stress situations and multitask efficiently, ensuring operational excellence and positive customer experiences. Skilled in problem-solving and maintaining meticulous attention to detail, contributing to a significant improvement in customer satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Sales Associate
Walmart
09.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Food Service Assistant
Lakeland Hospital
07.2024 - 10.2024
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in a positive dining experience.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
Education
High School Diploma -
Delavan Darien High School
Delavan, WI06.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Outgoing Personality
- Reliable and punctual
- Excellent people skills
Timeline
Food Service Assistant
Lakeland Hospital
07.2024 - 10.2024
Sales Associate
Walmart
09.2022 - Current
High School Diploma -
Delavan Darien High School
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