Lilly Sloan
Clearwater,FL
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
Work History
Barista
Haven House Coffee Bar And Eatery
01.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Café Volunteer
Harborside Christian Church
04.2021 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Hospitality Intern
Harborside Christian Church
06.2021 - 08.2021
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Answered telephone calls and emails.
- Prepared sanctuary for congregation and staff members on Sunday.
Education
High School Diploma -
Calvary Christian High School
Clearwater , FL05.2023
Skills
- Table Setting Knowledge
- Upselling
- Drink Consistency
- Process Control
- Blending Methods
- Counter Cleaning and Sanitation
- Machinery Upkeep
- Daily Cash Management
- Resolving Complaints
- Guest Satisfaction
- Counter Restocking
- Smoothie Making
- New Hire Training
- Adaptable and Flexible
- Team Player
Accomplishments
- President's education awards program
- High honor roll
- Distinguished christian high school student award
- President of English Honors Society
Timeline
Barista
Haven House Coffee Bar And Eatery
01.2022 - Current
Hospitality Intern
Harborside Christian Church
06.2021 - 08.2021
Café Volunteer
Harborside Christian Church
04.2021 - Current
High School Diploma -
Calvary Christian High School
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