Lilly Vidlund
East Troy,WI
Summary
Dedicated customer service representative with proven problem-solving abilities and strong attention to detail. Experienced in managing high-stress situations while maintaining professionalism and training new team members.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Swift Facilities Maintenance
Royal Oak, MI
11.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed scheduling and dispatching of service requests to ensure timely responses.
- Assisted in training new team members on customer service protocols and company systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Administrative Coordinator
TJ Maxx, TJX Companies
Marquette, MI
07.2012 - 11.2022
- Coordinated scheduling and logistics for store operations, ensuring seamless workflow across departments.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Facilitated successful audits by maintaining impeccable financial and operational records.
- Managed inventory of office supplies, ensuring essential items were always in stock.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
High School Diploma -
Negaunee High School
NegauneeSkills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Professional telephone demeanor
- Product knowledge
- Administrative support
- Customer relationship management (CRM)
- Product and service solutions
Timeline
Customer Service Representative
Swift Facilities Maintenance
11.2022 - Current
Administrative Coordinator
TJ Maxx, TJX Companies
07.2012 - 11.2022
High School Diploma -
Negaunee High School