Lillyan Guyer
Edmond
Summary
Experienced banking professional with a strong background in customer service and financial transactions. Skilled in handling client needs with professionalism and accuracy, maintaining attention to detail, and using math skills to support efficient and error-free operations. Reliable, approachable, and committed to providing a positive customer experience in every interaction.
Overview
3
3
years of professional experience
Work History
Assistant
Johnson Accounting
Oklahoma City
11.2024 - Current
- Answered incoming calls and directed them to appropriate personnel or departments.
- Archived confidential material using established procedures.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Organized and maintained filing systems for documents and records.
- Monitored office services mailbox for business support needs and requests.
- Received and distributed mail, letters and packages.
Teller
MidFirst Bank
Oklahoma City
07.2024 - 11.2024
- Balanced cash drawers on a daily basis.
- Assisted customers in opening new accounts and completing required paperwork.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Maintained confidentiality of all customer records and information according to company policies.
- Followed up on requests from customers in a timely manner.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Performed daily reconciliation of teller drawer within established limits.
- Explained the features of various banking products available to customers.
- Verified customers' identification to ensure compliance with laws and regulations.
Teller
American Nation Bank
Lone Grove
12.2022 - 05.2024
- As a teller, I am responsible for balancing my drawer each day, activating online banking accounts, verifying cashier checks and money orders, and scanning the transactions during the work day.
Customer Service/ Cashier
Lake Murray Water Sports
Lake Murray
04.2022 - 06.2023
- Company Overview: Lake Murray Water Sports is a seasonal rental business.
- While being employed here I was required to be on my feet the majority of the day.
- I handled equipment deposits, ran and held credit cards, and learned the OHP safety regulations on the water.
- I instructed customers how to operate the vehicles and gave each individual orientation for safety measures.
- I always offered customers reliable information about the rentals.
- Lake Murray Water Sports is a seasonal rental business.
Customer Service/ Cashier
Broadway Nutrition
Ardmore
03.2022 - 06.2022
- Working at this nutrition club, my duties consisted of performing opening and closing procedures, cash register reconcile, and restocking products.
Education
Associate of Science - Nursing
Oklahoma State University- Oklahoma City
Oklahoma City05-2027
High School -
Plainview High School
Ardmore05.2024
College Credits -
Murray State College
Ardmore05.2024
Skills
- Customer service
- Computer skills
- File and record keeping
- Time management
- Bank reconciliation
- Mathematically proficient
Awards
- Plainview High School principal's honor roll, 2022-2024
- National Honors Society, 2022-2024
Timeline
Assistant
Johnson Accounting
11.2024 - Current
Teller
MidFirst Bank
07.2024 - 11.2024
Teller
American Nation Bank
12.2022 - 05.2024
Customer Service/ Cashier
Lake Murray Water Sports
04.2022 - 06.2023
Customer Service/ Cashier
Broadway Nutrition
03.2022 - 06.2022
Associate of Science - Nursing
Oklahoma State University- Oklahoma City
High School -
Plainview High School
College Credits -
Murray State College
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