Lillyan Muller
Round Rock
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housekeeper
Stay wise
06.2025 - 04.2026
- Cleaned guest rooms thoroughly and efficiently to maintain high cleanliness standards.
- Managed laundry services, ensuring fresh linens and towels for guests.
- Reported maintenance issues promptly to maintain a safe environment for guests.
- Collaborated with team members to ensure timely room turnovers for incoming guests.
- Restocked supplies in bathrooms and kitchens to enhance guest experience.
Sales Associate
Orangetheory Fitness
Round Rock
01.2024 - 05.2024
- Assisted members in achieving fitness goals through personalized service and support.
- Managed daily operations including scheduling, inventory, and facility maintenance tasks.
- Handled customer inquiries and resolved issues to ensure member satisfaction.
- Promoted membership sales through effective communication of benefits and offerings.
- Answered incoming telephone calls to provide store, products and services information.
Wax Specialist
Waxxpot
Austin
03.2023 - 01.2024
- Delivered exceptional waxing services to clients, ensuring comfort and satisfaction.
- Educated clients on aftercare techniques for optimal skin health and maintenance.
- Maintained a clean and organized workspace, adhering to hygiene standards.
- Developed strong client relationships, fostering repeat business and loyalty.
- Performed waxing services such as Brazilian waxes, eyebrow waxes, leg waxes and more.
- Upsold additional services such as facial treatments or body scrubs when appropriate.
Stylist
David's Bridal
Austin
02.2022 - 02.2023
- Styled bridal gowns for diverse client preferences and body types.
- Assisted clients in selecting accessories to complement their wedding attire.
- Guided fittings to ensure accurate measurements and comfortable fits.
- Created custom looks for clients based on their individual style, body type, and personality.
- Kept work area clean and neat to stay productive.
- Greeted each client and asked questions to determine fashion needs.
Hostess
Copeland's of New Orleans
Slidell
02.2021 - 06.2021
- Greeted and welcomed guests to enhance dining experience.
- Managed reservations and seating arrangements efficiently.
- Coordinated with servers to ensure timely service for guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Handled guest inquiries and concerns with professionalism.
Cashier
SAKURA EXPRESS
Slidell
03.2018 - 02.2021
- Handled cash, credit, and debit transactions efficiently.
- Managed inventory levels by restocking shelves as needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Managed food and beverage orders efficiently during peak hours.
- Maintained cleanliness and organization of dining area throughout shifts.
Education
High school diploma -
JAMES MADISON ONLINE HIGH SCHOOL
Skills
- Supply restocking
- Customer service
- Attention to detail
- Problem solving
- Customer support
- Time management
- Service upselling
- Order fulfillment
- Appointment scheduling
- Sales promotion
- Effective communication
- Critical thinking
- Customer service focus
- Aesthetics
- Guest relations
Certification
- Esthetician License
- Driver's License
Timeline
Housekeeper
Stay wise
06.2025 - 04.2026
Sales Associate
Orangetheory Fitness
01.2024 - 05.2024
Wax Specialist
Waxxpot
03.2023 - 01.2024
Stylist
David's Bridal
02.2022 - 02.2023
Hostess
Copeland's of New Orleans
02.2021 - 06.2021
Cashier
SAKURA EXPRESS
03.2018 - 02.2021
High school diploma -
JAMES MADISON ONLINE HIGH SCHOOL