Lillyan Robinson
Dunwoody,GA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Server
Olive Garden
02.2024 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Online Grocery Associate
Walmart
07.2022 - 01.2024
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
Education
Bachelor of Science - Dental Hygiene
Augusta University / Clayton State University
Augusta, GA / Morrow, GA05-2028
High School Diploma -
Rockmart High School
Rockmart, GA05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Cleanliness standards
- Team collaboration
- Performance improvement
- Task prioritization
- Attention to detail
- Planning and organization
- Team member support
- Positive guest interactions
- Friendly, positive attitude
Accomplishments
- Maintained a score above 93 for customer reviews the whole duration of my employment at Olive Garden
Languages
English
Native or Bilingual
Chinese (Mandarin)
Elementary
Interests
- Watching Movies and TV Shows
- Backpacking and Hiking
- Music
- I enjoy helping others and giving back to the community
- Gardening
- Playing Sports
Timeline
Server
Olive Garden
02.2024 - 02.2025
Online Grocery Associate
Walmart
07.2022 - 01.2024
Bachelor of Science - Dental Hygiene
Augusta University / Clayton State University
High School Diploma -
Rockmart High School
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