Lilo Tello
Palm Bay,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Head Cashier & Senior In-Store Shopper
Sprouts Farmer Market
07.2023 - Current
- Manage inventory control processes for seamless order fulfillment and customer satisfaction.
- Train, mentor, and develop new employees with positive and encouraging techniques to maximize performance and team contributions.
- Process both cash and card purchases and returns.
- Resolve escalated customer disputes with special actions such as discounts.
- Evaluate presentation of checkout lanes and keep team members on top of cleaning tasks when necessary.
- Facilitate and log store opening, and shift changes.
Shift Manager/Key Holder
7 Brew Coffee
11.2022 - 06.2023
- Completed store opening and closing procedures.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained and mentored new employees.
- Counted out cash drawers and balanced totals.
- Trained team members in successful strategies to meet operational and sales targets.
- Rotated stock according to dates and protocols.
- Oversaw team of 6-8 employees.
Barista
Starbucks
12.2019 - 11.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Front End Supervisor
Bed Bath & Beyond
10.2013 - 11.2018
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash drawers in several checkout stations to verify adequate cash supply.
Education
High School Diploma -
Honokaa High School
Honokaa, HI06.2007
Skills
- Goal Attainment
- Multitasking Strengths
- Inventory Accuracy
- Cash Register Operations
- Team Leadership
- Time Management
Timeline
Head Cashier & Senior In-Store Shopper
Sprouts Farmer Market
07.2023 - Current
Shift Manager/Key Holder
7 Brew Coffee
11.2022 - 06.2023
Barista
Starbucks
12.2019 - 11.2022
Front End Supervisor
Bed Bath & Beyond
10.2013 - 11.2018
High School Diploma -
Honokaa High School
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