LILY ADAY
DENVER,CO
Summary
Dedicated hospitality professional with hands-on experience in fast-paced environments, delivering personalized service and creating memorable customer experiences. Recognized for strong teamwork, attention to detail, and commitment to cleanliness, contributing to operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Barista
Dutch Bros
Littleton, CO
08.2025 - 09.2026
- Delivered fast, friendly, and personalized customer service in a high-energy, high-volume drive-thru environment.
- Prepared high-quality beverages according to standard recipes and customer preferences.
- Strengthened customer loyalty by personalizing service through knowledge of regulars' orders and preferences.
- Resolved customer concerns promptly and professionally, ensuring high levels of customer satisfaction.
- Collaborated with team members to enhance operational efficiency during peak hours, resulting in faster service.
- Managed cash register transactions accurately, handling payments and providing change promptly.
- Maintained a clean and organized workspace for optimal productivity and safety.
Front of House Employee
Chick-fil-A
Doylestown, PA
04.2025 - 07.2025
- Delivered outstanding, hospitality-focused customer service by creating welcoming, memorable experiences for every guest and consistently going above and beyond expectations.
- Replenished condiments, beverages, and supplies, ensuring clean and organized service areas for optimal guest experience.
- Monitored dining areas for cleanliness, promptly cleaning spills and wiping tables.
- Adapted quickly to changing demands, effectively supporting various roles throughout shifts.
- Processed cash, credit, and debit payments accurately while keeping the cash drawer balanced.
Cashier
King Soopers
Highlands Ranch, CO
01.2022 - 11.2023
- Processed customer transactions efficiently using a POS system.
- Assisted customers with purchases, item location, and rewards program enrollment to enhance shopping experience.
- Cultivated positive customer relationships, fostering loyalty and repeat business.
- Responded to inquiries regarding store policies and resolved customer concerns to ensure satisfaction.
- Demonstrated friendliness and respect while helping customers.
Education
High School Diploma -
Eastlake High School
Colorado Springs, CO06-2024
Skills
- Beverage preparation
- Cash Handling
- Customer Service
- Customer Relations
- Attention to Detail
- Teamwork
- Workspace Organization
- Time Management
- Customer Relations
VOLUNTEER EXPERIENCE
The Beehive
senior living community
- Provided compassionate companionship and support to elderly residents in a warm and respectful environment.
- Assisted residents with meals and hydration while prioritizing their comfort and dignity.
- Painted residents' nails and provided personal care activities to promote relaxation and well-being.
- Read books aloud and engaged residents in friendly conversation to provide social interaction and companionship.
- Demonstrated patience, kindness, reliability, and attentiveness while working with residents.
Timeline
Barista
Dutch Bros
08.2025 - 09.2026
Front of House Employee
Chick-fil-A
04.2025 - 07.2025
Cashier
King Soopers
01.2022 - 11.2023
High School Diploma -
Eastlake High School