Lily Balentine
Killen,AL
Summary
At Dillard’s, I led promotional campaigns and innovative merchandising, significantly enhancing brand visibility and sales growth. My expertise in customer engagement and staff coaching fostered a high-performing team dynamic, achieving ambitious sales targets. Skilled in client relationship management and problem-solving, I excel in driving business development and planning, ensuring long-term success.
Overview
5
5
years of professional experience
Work History
Business Selling Manager
Dillard’s
02.2020 - Current
- Spearheaded promotional events and campaigns to increase brand visibility, attract new customers, and drive sales growth.
- Proactively addressed potential issues before they escalated into problems affecting overall store performance or customer experience quality levels.
- Conducted regular staff meetings focused on fostering open communication, sharing best practices, celebrating successes, and addressing ongoing challenges in order to maintain a cohesive team dynamic.
- Implemented innovative merchandising techniques to maximize visual appeal and drive customer engagement in the store environment.
- Collaborated closely with upper management to establish realistic yet ambitious sales targets which helped create an environment of accountability among team members.
- Developed high-performing sales team through targeted recruitment, comprehensive training programs, and ongoing performance evaluations.
- Enhanced customer loyalty through the establishment of an effective rewards program that incentivized repeat business and referrals from existing clientele.
- Optimized store layout design in collaboration with visual merchandisers resulting in improved foot traffic flow throughout the retail space, ultimately driving sales.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
Education
Rogers High School
Florence, ALSkills
- Customer Engagement
- Sales Presentations
- Social Media Marketing
- Staff Coaching
- Campaign Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Staff Training and Development
- Team building
- Task Prioritization
- Sales Targeting
- Business development and planning
- Self Motivation
- Client Relations
- Client Relationship Management
- Sales processes
Timeline
Business Selling Manager
Dillard’s
02.2020 - Current
Rogers High School