Lily Blankenship
Brooksville,FL
Summary
Dynamic leader with proven success at Tropical Smoothie Café, adept in boosting sales growth and customer satisfaction through effective team leadership and problem resolution. Skilled in money handling and fostering team motivation, I excel in creating positive environments and achieving significant business improvements. My approach emphasizes staff development and customer relationship management, driving both team and customer loyalty.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Tropical Smoothie Café
Brooksville, FL
02.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Launched quality assurance practices for each phase of development
- Oversaw and executed the payroll process for the organization, ensuring accurate and timely compensation for all employees
Shift Supervisor
Dunkin’
Brooksville, FL
06.2021 - 02.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Built relationships with customers and managed accounts to drive revenue and profit.
Education
N/a - Stem
Pasco Hernando State College
Spring Hill, FLSkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Employee Scheduling
- Recruiting and interviewing
- Staff Development
- Sales Growth
- Budgeting and finance
- Team Leadership
- Teamwork and Collaboration
- Problem Resolution
- Decision-Making
- Multitasking Abilities
- Goal Setting
- Work Planning and Prioritization
- Customer Relationship Management
- Performance Evaluations
Timeline
Assistant Manager
Tropical Smoothie Café
02.2022 - Current
Shift Supervisor
Dunkin’
06.2021 - 02.2022
N/a - Stem
Pasco Hernando State College