Lily Buckland
Olivera's Restaurant
Portland,MI
1
Certification
2
years of professional experience
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining a positive and professional attitude. Seeking to transition into a new field, leveraging skills in effective communication and team collaboration.
Work History
Server
1 Year 3 Months- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Managed food and beverage orders efficiently to ensure timely delivery and satisfaction.
- Collaborated with kitchen staff to coordinate meal preparation and presentation for events.
- Assisted in training new servers on restaurant protocols and service standards.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender
1 Year 2 Months- Delivered exceptional customer service in high-volume dining environment.
- Mixed and served beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of bar area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food service and order accuracy.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
Education
Bachelor of Science - Aviation Management And Operations
- Dean's List [2024, 2025, and 2026]
- Minor in General Business
Skills
Exceptional customer service
Conflict Resolution
Team collaboration
Multitasking and organization
Safety Compliance
Professional appearance
Certification
- Private Pilot Certificate - In Progress
- FAA Part 61 Training
- Expected Completion: October 2026
Timeline
Server
Olivera's Restaurant
07.2025 - CurrentRead More
Server/Bartender
Fabiano's River House Bar & Grill
05.2024 - 07.2025Read More
Western Michigan University
Bachelor of Science from Aviation Management And Operations
Read More