Lily Cruise

• Demonstrates strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

As a summer fellow for the years of 2023, 2024 and 2025 at The State of Rhode Island's House of Representatives Constituent Servies office, I assist legislative staff in responding to both the needs and concerns of constituents throughout the state. I handled incoming calls and correspondence, assisted with casework involving state agencies, and maintained accurate records in constituent databases. I helped prepare materials for legislative events, and ensured timely follow-up on constituent issues. This role strengthened my ability to analyze sensitive and confidential data, improved my communication skills, problem-solving skills, and public service skills while deepening my understanding of state government operations.

• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

During the legislative sessions of 2023 and 2024 which spanned from January to June of each year, I assisted in the legislative process by assisting senators and their staff with day to day operations. I delivered messages, bills, and documents between offices, committee rooms, and the Senate chamber. I prepared the chamber for sessions and distributed official and sensitive materials. I also performed clerical tasks these would include sorting mail, making copies, and running errands for staff. My role as a senate page required professionalism, punctuality, and discretion in a fast-paced government environment. My particular experience as a senate page strengthened my understanding of legislative procedures and public service.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Greeted customers over the phone during COVID and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.