Lily Cushman
New York
Summary
Highly organized and proactive professional, adept at providing comprehensive administrative and operational support in dynamic, fast-paced environments. Proven ability to manage complex calendars, coordinate multi-location operations, streamline processes, and facilitate effective communication among diverse stakeholders.
Overview
3
3
years of professional experience
Work History
Receptionist
Aquarian Insurance Holdings
02.2026 - Current
- Monitor and organize incoming emails, draft professional correspondence, and ensure timely follow through on action items.
- Ensured white glove level experience and discretion for all ultra high Net Worth guest spending time in office.
- Handled administrative matters including calendar management, call screening, planning meetings, onboarding new hires, and office organization to ensure efficiency.
- Manage day-to-day operations: facilities, inventory, and vendor relationships
- Support team community and culture logistics (e.g. planning monthly internal events)
- Handle confidential and sensitive information with the highest level of discretion and professionalism
Operations Associate/Receptionist
Plump Cosmetics and Injectables
07.2023 - 02.2026
- Promoted due to consistent performance, leadership, and initiative in optimizing administrative and operational workflows.
- Manage complex schedules and calendars for all staff across seven medical spa locations, ensuring efficient appointment flow and comprehensive team coverage.
- Oversee critical medical inventory operations, including tracking usage trends, managing supply ordering, and coordinating precise distribution to seven separate clinic sites for timely fulfillment.
- Coordinate and conduct interviews for prospective candidates, providing end-to-end support for the hiring process, including onboarding and structured training.
- Act as a liaison between leadership, injectors, and administrative teams to ensure clear communication, alignment, and timely execution of tasks.
- Supported daily operations by managing injector schedules, optimizing appointment flow, and facilitating real-time decision-making across multiple service lines.
- Delivered high-quality front desk support by expertly greeting clients, managing daily injector schedules, and ensuring timely and accurate appointment bookings across multiple service lines.
- Processed transactions efficiently via POS system and maintained meticulous financial records, contributing to accurate reporting.
- Maintained detailed knowledge of products and services, effectively answering client questions and supporting upselling efforts to enhance revenue.
Education
Bachelor of Science - Psychology
The Pennsylvania State University
05-2023
Business Certificate -
The Pennsylvania State University
05-2023
Skills
- Executive & Administrative Support
- Calendar & Meeting Management
- Procurement & Inventory Control
- Project Management
- Microsoft Office
- Google Workspace
- Zoom
- Cross-Department Collaboration
Timeline
Receptionist
Aquarian Insurance Holdings
02.2026 - Current
Operations Associate/Receptionist
Plump Cosmetics and Injectables
07.2023 - 02.2026
Bachelor of Science - Psychology
The Pennsylvania State University
Business Certificate -
The Pennsylvania State University