Lily Davis
Springfield
Summary
Dynamic professional with extensive experience at Walmart, excelling in customer relations and inventory management. Proven ability to enhance operational efficiency through effective scheduling and bookkeeping. Recognized for strong organizational skills and a commitment to delivering exceptional service, consistently achieving high customer satisfaction ratings. Tech-savvy with a keen eye for detail.
Overview
9
9
years of professional experience
Work History
Receptionist
Self Employed Services
Springfield, VT
06.2024 - Current
- Coordinated mail flow to ensure timely delivery.
- Organized and planned delivery timelines.
- Handled order requests from customers promptly.
- Organized daily agenda seamlessly.
- Handled incoming phone inquiries efficiently.
- Processed accounts payable and receivable transactions, ensuring accuracy in financial records.
- Implemented improvements to bookkeeping processes, enhancing overall efficiency and accuracy.
- Maintained and processed invoices, deposits, and money logs.
Food and Consumables Team Lead
Walmart
West Lebanon, NH
01.2024 - 06.2024
- Managed inventory levels to ensure optimal stock availability and minimize waste.
- Developed and implemented promotional displays to enhance customer engagement.
- Coordinated with suppliers to secure high-quality products at competitive prices.
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Implemented loss prevention measures, reducing instances of theft and shrinkage in the store.
- Established rapport with customers through active listening skills and personalized recommendations.
Assistant Dance Instructor
Step by Step
Colebrook, NH
09.2016 - 12.2019
- Coordinated mail flow to ensure timely delivery.
- Organized and planned delivery timelines.
- Handled order requests from customers promptly.
- Organized daily agenda seamlessly.
- Handled incoming phone inquiries efficiently.
- Processed accounts payable and receivable transactions, ensuring accuracy in financial records.
- Implemented improvements to bookkeeping processes, enhancing overall efficiency and accuracy.
- Maintained and processed invoices, deposits, and money logs.
Front End Team Lead
Walmart
West Lebanon, NH
06.2023 - 01.2024
- Managed front-end operations, ensuring seamless customer experiences and efficient service delivery.
- Trained and mentored team members on best practices in customer interaction and product knowledge.
- Developed staff schedules to ensure adequate coverage during peak hours while controlling labor costs.
- Conducted performance evaluations, providing constructive feedback to improve team efficiency and morale.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw service desk operations, ensuring timely resolution of technical issues.
Personal Shopper
Walmart
West Lebanon, NH
01.2023 - 06.2023
- Assisted customers in selecting products that meet their needs and preferences.
- Provided personalized shopping experiences by understanding customer requirements.
- Managed inventory levels to ensure product availability for shoppers.
- Utilized Walmart's online shopping systems to fulfill customer orders efficiently.
- Collaborated with team members to maintain organized product displays and stock levels.
- Addressed customer inquiries and resolved issues related to product selection or availability.
- Adapted quickly to changing store layouts and promotions to optimize shopping efficiency.
- Implemented feedback from customers to enhance service quality and shopping experience.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Crew Member
Dunkin' Donuts
West Lebanon, NH
01.2023 - 06.2023
- Assisted in food preparation and maintained cleanliness of work areas according to health standards.
- Operated point-of-sale system efficiently, ensuring accurate transactions and cash handling.
- Collaborated with team members to ensure timely service during peak hours, enhancing customer satisfaction.
- Followed safety procedures while handling equipment and managing food products effectively.
- Adapted quickly to changing menu items and promotions, improving order accuracy and speed of service.
- Trained new crew members on operational procedures and customer service best practices, fostering teamwork.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Cashier
Walmart
West Lebanon, NH
05.2022 - 12.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and locating items in-store.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and return transactions accurately to ensure financial integrity.
- Collaborated with team members to streamline checkout processes during peak hours.
- Supported inventory management by restocking shelves as needed throughout shifts.
- Resolved customer complaints professionally to maintain satisfaction and loyalty.
- Adapted quickly to new technology and procedures within fast-paced environment.
- Greeted customers entering store and responded promptly to customer needs.
Dishwasher
Parsons Street Inn
Colebrook, NH
08.2020 - 09.2020
- Operated dishwashing equipment to ensure cleanliness and sanitation standards.
- Assisted kitchen staff by maintaining a steady supply of clean dishes and utensils.
- Collaborated with team members to optimize workflow during peak service times.
- Adhered to health and safety regulations while performing cleaning tasks.
- Organized dishwashing area for efficient operation and quick access to supplies.
- Conducted routine maintenance on dishwashing machines to prevent breakdowns.
- Implemented best practices for waste disposal and recycling in the kitchen area.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
Housekeeper
Self Employed Services
Littleton, NH
07.2019 - 09.2019
- Performed thorough cleaning of residential and commercial spaces, ensuring high standards of hygiene.
- Managed inventory of cleaning supplies, optimizing usage and reducing waste.
- Developed and implemented efficient cleaning schedules tailored to client needs.
- Utilized various cleaning equipment and products effectively for optimal results.
- Adapted quickly to changing client demands and preferences, enhancing customer satisfaction.
- Resolved client concerns promptly, fostering positive relationships and repeat business.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
No Degree - Psychology
Liberty University
Lynchburg, VABachelor of Science - Business
University of Phoenix
Tempe, AZSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Mail handling
- Document management
- Professional demeanor
- Documentation and reporting
- Typing speed
- Tech-Savvy
- Bookkeeping
- Basic accounting
Timeline
Receptionist
Self Employed Services
06.2024 - Current
Food and Consumables Team Lead
Walmart
01.2024 - 06.2024
Front End Team Lead
Walmart
06.2023 - 01.2024
Personal Shopper
Walmart
01.2023 - 06.2023
Crew Member
Dunkin' Donuts
01.2023 - 06.2023
Cashier
Walmart
05.2022 - 12.2022
Dishwasher
Parsons Street Inn
08.2020 - 09.2020
Housekeeper
Self Employed Services
07.2019 - 09.2019
Assistant Dance Instructor
Step by Step
09.2016 - 12.2019
No Degree - Psychology
Liberty University
Bachelor of Science - Business
University of Phoenix