Lily Diez
Greer,SC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Intermediately experienced in resolving customer service issues with Spanish-speaking guests.
Overview
2
2
years of professional experience
Work History
Shift Manager
Chick-fil-A
05.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Planned, organized and monitored shifts to deliver efficient use of labor, equipment and materials.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Barista Trainer
Garden City Daily Grind
05.2022 - 08.2022
- Taught proper procedures and strategies for success to new employees.
- Opened and closed 6 days a week, managing the flow of business throughout the day
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Maintained regular and consistent attendance and punctuality.
Education
Bachelor of Arts - Interdisciplinary Studies: Spanish And Education
North Greenville University
Tigerville, SC12.2024
High School Diploma -
St. James High School
Murrells Inlet, SC06.2021
Skills
- Employee and Customer Conflict Resolution
- Punctual and Reliable
- Intermediate Spanish
- Worker Training
Languages
Spanish
Professional Working
Timeline
Shift Manager
Chick-fil-A
05.2023 - Current
Barista Trainer
Garden City Daily Grind
05.2022 - 08.2022
Bachelor of Arts - Interdisciplinary Studies: Spanish And Education
North Greenville University
High School Diploma -
St. James High School