LILY DUONG
Pearland,TX
Summary
Experienced and detail-oriented Billing Specialist with over 2 years of expertise in managing complex billing processes, ensuring accurate invoicing, and driving process improvements. Adept at working in fast-paced environments and collaborating cross-functionally with transactions and customer service teams to resolve billing discrepancies, streamline operations, and maintain compliance with company policies and industry regulations. Proven track record of optimizing billing workflows, reducing errors, and enhancing overall efficiency.
Overview
8
8
years of professional experience
Work History
Billing Specialist
Just Energy
10.2022 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Provided training to other members of the team
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Implemented cost-saving measures by identifying and eliminating inefficiencies in billing process.
Team Member
Love by Grace Events
08.2016 - Current
- Company Overview: An event decorating and planning company that specializes in weddings, tea ceremonies, photo booths, and floral decor
- Set up and clean up venues such as churches and reception halls in a timely manner
- Can follow instructions and can be responsible to do tasks without supervision
- Lifted heavy items varying from 25-60 pounds
- Process flowers and made sure the flowers were stored in a cool environment
- Operated and troubleshoot the photobooth
Lead Manager
Em's Seafood Kitchen
02.2019 - 10.2022
- Company Overview: A seafood restaurant specializing in Viet-Cajun boiled seafood like crawfish, snow crab legs, and shrimp along with fried and grilled platters
- Took orders from patrons and delivered patrons' food to their table
- Cleared patrons' tables once they were finished with their meal
- Picked up phone orders and sent orders to the kitchen
- Lead a team with over 10 team members
- Packed to-go food and made sure no items were missing or wrong
- Counted cash registers when closing time
- Cleaned the facility which included mopping, cleaning restrooms, sweeping, filling up sauces, etc
- Handled customers' complaints and provide solutions to benefit both parties
Education
Bachelor Degree - Supply Chain Logistics and Technology
University of Houston
Houston, Texas12.2022
Skills
- Microsoft Word
- Excel
- PowerPoint
- Billing systems and software
- Customer service
- Attention to detail
Timeline
Billing Specialist
Just Energy
10.2022 - Current
Lead Manager
Em's Seafood Kitchen
02.2019 - 10.2022
Team Member
Love by Grace Events
08.2016 - Current
Bachelor Degree - Supply Chain Logistics and Technology
University of Houston
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