Lily Ellis
Chattanooga,TN
Summary
Results-driven shift leader with experience in supervising operations and training new staff. Strong focus on performance improvement and maintaining cleanliness standards, contributing to enhanced guest satisfaction and efficient service delivery.
Overview
3
3
years of professional experience
Work History
Server
Akita Sushi & Sushi
Clarksville, TN
05.2025 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Assisted in menu presentations, highlighting daily specials and sushi offerings.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on restaurant procedures and customer interaction techniques.
- Managed cash register operations, processing transactions accurately and efficiently.
- Maintained cleanliness of dining area, adhering to health and safety standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Hostess
Akita Sushi & Ramen
Clarksville, TN
03.2025 - Current
- Managed guest seating arrangements to optimize flow and reduce wait times.
- Coordinated with kitchen staff to ensure timely service during peak hours.
- Trained new team members on customer service protocols and restaurant procedures.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Shift Leader
Bahama Bucks
Clarksville, TN
06.2024 - 08.2025
- Supervised daily operations to ensure efficient service delivery and team collaboration.
- Trained and mentored new staff on customer service best practices and operational procedures.
- Implemented inventory management techniques to optimize product availability and reduce waste.
- Assisted in scheduling shifts to maintain adequate staffing levels during peak hours.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and retention rates.
- Monitored performance metrics, identifying areas for improvement in service speed and quality.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Crew Member
Tropical Smoothie
Clarksville, TN
02.2023 - 01.2024
- Prepared smoothies and food items according to standard recipes and quality guidelines.
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Assisted customers with menu selections, enhancing overall dining experience through effective communication.
- Operated point-of-sale system for processing transactions accurately and efficiently.
Education
No Degree - Nursing
University of Tennessee At Chattanooga
Chattanooga, TN05-2029
High School Diploma -
Clarksville High School
Clarksville05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Order accuracy
- Performance improvement
- Table bussing
- Supply restocking
- Suggestive selling
- Guest relations management
- Dining area maintenance
- Allergy awareness
- Beverage preparation
- Inventory management
Timeline
Server
Akita Sushi & Sushi
05.2025 - Current
Hostess
Akita Sushi & Ramen
03.2025 - Current
Shift Leader
Bahama Bucks
06.2024 - 08.2025
Crew Member
Tropical Smoothie
02.2023 - 01.2024
No Degree - Nursing
University of Tennessee At Chattanooga
High School Diploma -
Clarksville High School