Lily Fletcher
Uniontown,PA
Summary
Highly skilled in customer service with valuable experience. Adept at managing high-volume dining environments. Possess strong communication and interpersonal skills. Proven ability to improve workflow and enhance team efficiency. Demonstrated adaptability and problem-solving capabilities in fast-paced settings.
Overview
2
2
years of professional experience
Work History
Server
Scottdale Fireman's Club
Scottdale, PA
09.2024 - Current
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Dance Instructor
Apple's Dance Lab
Crabtree, PA
08.2023 - Current
- Developed and implemented dance classes for students of all ages, levels and abilities.
- Instructed students in the basics of various dance styles such as ballet, jazz, hip-hop, tap and contemporary.
- Provided individual feedback on student performance to help them improve their skills.
- Created choreography routines for soloists and groups based on specific themes or stories.
- Collaborated with other instructors to develop lessons plans that meet the needs of each student's level of ability.
- Communicated regularly with parents regarding student progress and any issues that arise during class time.
- Created a safe environment where students can learn without fear of criticism or judgment.
Custodian
Verna Montessori School - Mt. Pleasant
Mount Pleasant, PA
08.2022 - Current
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators., elevator buttons.
- Providing support services for a variety of events including setup and breakdown assistance as needed.
- Adhering strictly to health and safety regulations while performing duties.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Moved equipment and furniture to thoroughly clean space.
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
Education
High School Diploma -
Southmoreland Highschool
Scottdale, PA05-2023
Nail Technician -
Central Westmoreland Career And Technology Center
New Stanton, PA05-2023
Skills
- Team member support
- Dining area maintenance
- Hospitality service expertise
- Exceptional customer service
- Positive and professional
- Class leadership
- Teaching strategies
- Social media proficiency
- Organization
- Routine development
Timeline
Server
Scottdale Fireman's Club
09.2024 - Current
Dance Instructor
Apple's Dance Lab
08.2023 - Current
Custodian
Verna Montessori School - Mt. Pleasant
08.2022 - Current
High School Diploma -
Southmoreland Highschool
Nail Technician -
Central Westmoreland Career And Technology Center