Lily Gonzalez
Louisville,KY
Summary
Dynamic professional with a proven track record at Priderock Capital Management, excelling in tenant relations and conflict resolution. Skilled in application processing and property inspections, I enhance tenant satisfaction through effective communication and prompt issue resolution. Committed to fostering positive environments and ensuring seamless leasing experiences.
Overview
13
13
years of professional experience
Work History
Assistant Property Manager
Priderock Capital Management
Louisville, KY
05.2025 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
Leasing Agent
Priderock Capital Management
Louisville, KY
06.2021 - 05.2025
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Barista
Starbucks
Key West, FL
12.2019 - 05.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Receptionist
Sunshine Key RV Resort and Marina
Key West, FL
09.2018 - 12.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Insurance Agent
Estrella Insurance
Miami, FL
06.2018 - 08.2018
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Cashier
Publix Supermarkets Store
Miami, FL
05.2012 - 02.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Deli Service Clerk
Publix Supermarkets Store
Miami, FL
03.2012 - 02.2017
- Maintained consistent stock levels for all deli items through diligent ordering practices to minimize shortages or overstock issues.
- Supported department management by assisting with scheduling, training new employees, and monitoring team performance to ensure consistency in service delivery.
- Continuously updated product knowledge through regular training sessions, staying current on industry trends and new offerings from suppliers.
- Expedited order fulfillment by accurately slicing, weighing, and packaging requested deli products in a timely manner.
Education
U.S Christian Academy
Miami, FL08.2020
Skills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
- Leasing and sales
- Payment collection
- Onsite tours
- Rent collection
- Application process proficiency
- Appointment scheduling
- Property inspection
- Lease agreement review
Additional Information
Expertise in Microsoft Word, Yardi, CRM and Microsoft Excel.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Property Manager
Priderock Capital Management
05.2025 - Current
Leasing Agent
Priderock Capital Management
06.2021 - 05.2025
Barista
Starbucks
12.2019 - 05.2020
Receptionist
Sunshine Key RV Resort and Marina
09.2018 - 12.2018
Insurance Agent
Estrella Insurance
06.2018 - 08.2018
Cashier
Publix Supermarkets Store
05.2012 - 02.2017
Deli Service Clerk
Publix Supermarkets Store
03.2012 - 02.2017
U.S Christian Academy