Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lily Gonzalez

Las Vegas

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience
2001
2001
years of post-secondary education

Work History

Crossing Guard

ACMS-All City Management Services
Las Vegas
08.2024 - Current
  • Monitored pedestrian traffic to ensure safe crossings at designated locations.
  • Assisted children and parents in safely navigating crosswalks during school hours.
  • Signaled vehicles to stop when pedestrians approached the crosswalk area.
  • Wore protective and reflective gear regularly.
  • Cultivated effective relationships with pedestrians by utilizing active listening and dynamic interpersonal skills.

Server

Mickey Finnz
Las Vegas
12.2017 - 03.2019
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Managed order accuracy through effective communication with kitchen staff.
  • Collaborated with team members to ensure timely food and beverage delivery.
  • Handled cash and processed payments using point-of-sale systems efficiently.

Server

Landry's Seafood House
Las Vegas
08.2013 - 10.2017
  • Provided excellent customer service to ensure satisfaction.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.

Education

Bel Air High School
El Paso , TX

Skills

  • Customer relationship management
  • Communication skills
  • Team collaboration
  • Active listening
  • Issue resolution

Languages

English
Full Professional
Spanish
Professional

Timeline

Crossing Guard

ACMS-All City Management Services
08.2024 - Current

Server

Mickey Finnz
12.2017 - 03.2019

Server

Landry's Seafood House
08.2013 - 10.2017

Bel Air High School
Lily Gonzalez