Lily Green
Summary
Reliable, motivated, and hardworking employee who has 6 years of experience in customer service. Enthusiastic and determined to ensure best customer service and satisfaction in high volume establishments.
Overview
7
7
years of professional experience
Work History
Waitress
Thatcher McGhee's Irish Pub
05.2021 - Current
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provide quality and friendly service to customers in order to create a positive dining experience.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Health and Wellness Store Associate
Wegmans
07.2019 - 06.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Hostess
Thatcher McGhee's Irish Pub
05.2018 - 04.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Swim Instructor
YMCA
03.2017 - 05.2018
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Took notes strengths and weaknesses of each child in class to track progress.
Education
High School Diploma -
Morris County School of Technology
Denville, NJ06.2020
Skills
- Dining Customer Service
- Table Bussing
- High-Volume Dining
- To-Go Order Preparation
- Stocking and Replenishing
- Bar Terminology
- Team Collaboration
- Phone Inquiries
- Conflict Resolution Techniques
Additional Information
Occupational therapy major attending Quinnipiac University.
Timeline
Waitress
Thatcher McGhee's Irish Pub
05.2021 - Current
Health and Wellness Store Associate
Wegmans
07.2019 - 06.2021
Hostess
Thatcher McGhee's Irish Pub
05.2018 - 04.2019
Swim Instructor
YMCA
03.2017 - 05.2018
High School Diploma -
Morris County School of Technology
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