Lily Harp
Cincinnati
Summary
Motivated and enthusiastic recent graduate with strong communication skills and experience working with diverse groups of people. Seeking an English teaching position where I can create engaging lessons, support student learning, and foster a positive classroom environment. TEFL certified.
Overview
12
12
years of professional experience
Work History
Front of House Trainer
Chipotle
Cincinnati, OH
06.2022 - Current
- Trained new team members on Chipotle's operational standards and customer service protocols.
- Implemented best practices for food safety and sanitation compliance in daily operations.
- Implemented role-play scenarios as part of the training program, allowing staff members to practice problem-solving skills in real-life situations.
- Mentored front-of-house staff to improve customer engagement and satisfaction levels consistently.
- Mentored new employees, fostering a supportive environment conducive to growth and development.
Supervisor
Sisters of Mercy
Cincinnati, OH
06.2019 - 07.2022
- Supervised team members, ensuring adherence to care standards and protocols.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Newspaper Carrier
Northwest Press
Cincinnati, OH
12.2014 - 06.2019
- Delivered newspapers consistently, ensuring timely distribution to designated routes.
- Managed inventory of delivery supplies, maintaining optimal stock levels for efficiency.
- Assembled and bagged newspapers prior to delivery.
- Handled distribution-related tasks such as sorting, bundling, and labeling newspapers accurately for efficient delivery.
- Maintained up-to-date records of delivery routes and customer information.
Education
Bachelor of Science - Speech-Language Pathology
University of Cincinnati
Cincinnati, OH05-2026
Skills
- Guest relations
- Upselling strategies
- Employee coaching
- Training and mentoring
- Complaint handling
- Customer service
- Problem-solving
- Multitasking Abilities
- POS system operations
Timeline
Front of House Trainer
Chipotle
06.2022 - Current
Supervisor
Sisters of Mercy
06.2019 - 07.2022
Newspaper Carrier
Northwest Press
12.2014 - 06.2019
Bachelor of Science - Speech-Language Pathology
University of Cincinnati