Lily Holzem
Juneau,WI
Summary
Animal-loving Veterinary Receptionist offering exemplary telephone and customer service skills. Hardworking employee known for remaining composed and confident in crisis situations.
Overview
3
3
years of professional experience
Work History
Receptionist
Beaver Dam Veterinary Clinic
04.2024 - Current
- Greeted incoming clients and their pets professionally and provided friendly, knowledgeable assistance.
- Set up appointments with the doctors and pulled necessary files.
- Answered phone promptly and directed incoming calls to correct offices.
- Set up fecal samples.
Online Grocery Associate
Walmart
01.2021 - 04.2024
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Apparel Team Lead
Walmart
01.2023 - 06.2023
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
- Fostered a positive work environment by consistently recognizing exceptional performance within the apparel department.
- Provided superior customer service leadership by greeting and assisting customers.
- Collaborated with other departments within the store on cross-promotional efforts aimed at increasing overall sales revenue.
Education
Central Wisconsin Christian School
Waupun, WISkills
- Organization skills
- Telephone skills
- Customer and client relations
- Scheduling appointments
- Service-oriented mindset
Additional Information
I have grown up with multiple species of pets. I started showing dogs in AKC when I was 10 years old. I have had the opportunity to show breeds from the Sporting, Hound, and Toy groups. In my junior showmanship career I consistently ranked in the Top 5 juniors in the country for English Setters and Cavalier King Charles Spaniels. I have also worked as an assistant to several professional handlers from around the US.
I currently live alone with my cat Benito.
Timeline
Receptionist
Beaver Dam Veterinary Clinic
04.2024 - Current
Apparel Team Lead
Walmart
01.2023 - 06.2023
Online Grocery Associate
Walmart
01.2021 - 04.2024
Central Wisconsin Christian School