Lily Jefford
De Witt
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
House Cleaner
Go Green Cleaning
06.2025 - Current
- Cleaned residential and commercial spaces using eco-friendly products to ensure client satisfaction.
- Organized cleaning schedules and maintained inventory of supplies for efficient operations.
- Followed safety protocols and guidelines to maintain a safe working environment.
- Collaborated with team members to complete tasks within designated timeframes effectively.
Customer Service Representative
De Witt Bank and Trust
10.2023 - 06.2025
- Resolved customer inquiries through phone and email communication, enhancing satisfaction and loyalty.
- Processed transactions efficiently, ensuring accurate account management and compliance with banking regulations.
- Collaborated with team members to streamline workflows, improving overall service delivery and response times.
- Trained new staff on customer service protocols, fostering a knowledgeable and effective support team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Cashier
Kwik Star
06.2022 - 09.2023
- Processed customer transactions efficiently using POS systems.
- Provided outstanding service, resolving inquiries and complaints promptly.
- Maintained accurate cash drawer, ensuring balanced transactions at end of shifts.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Collaborated with team members to improve store merchandising and product displays.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
Food Service Worker
McDonald's Restaurant
08.2019 - 06.2022
- Prepared and served food items in compliance with safety and hygiene standards.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Maintained cleanliness of dining area and kitchen, adhering to sanitation protocols.
- Collaborated with team members to optimize workflow during peak service hours.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Education
Bachelor of Science - Psychology
Upper Iowa University
Fayette, Iowa, IA05-2026
Associate of Arts - Psychology
Eastern Iowa Community College
500 Belmont Road, Bettendorf, IA 5272205-2024
Skills
- Customer service
- Flexible problem-solving
- Data entry
- Critical thinking
- Problem resolution
- Relationship building
- Microsoft Excel
- Microsoft outlook
- Data analysis using spreadsheets
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
House Cleaner
Go Green Cleaning
06.2025 - Current
Customer Service Representative
De Witt Bank and Trust
10.2023 - 06.2025
Customer Service Cashier
Kwik Star
06.2022 - 09.2023
Food Service Worker
McDonald's Restaurant
08.2019 - 06.2022
Bachelor of Science - Psychology
Upper Iowa University
Associate of Arts - Psychology
Eastern Iowa Community College