Lily Kaplan
San Jose,CA
Summary
Committed and detail oriented worker who is prepared for roles requiring exceptional organization and interpersonal skills. Skilled in administration, technical writing, and with the ability to catch the issues many overlook. Willing to take initiative and bring a creative mindset into new opportunities.
Overview
6
6
years of professional experience
Education
Bachelor of Arts - Psychology
San Jose State University
San Jose, CA05.2022
Work History
Front Desk Receptionist and Cashier
Sharks Ice At San Jose
08.2022 - Current
- Frontline to all customer inquires and daily operations.
- Provided detailed information on seasonal and daily programs including: skating classes, public events, maintenance deliveries, and U.S. national hockey and figure skating competitions.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Teacher's Assistant
San Jose State University
07.2021 - 01.2022
- TA for Psychology 110 - Adult Psychopathology
- Worked directly with student's to improve understanding of course material in class and in one-on-one sessions.
- Delivered multiple lectures on course material unassisted, answering specific questions as they arose in class of approximately 80 students.
- Supported student learning objectives through personalized and small group assistance.
- Collaborated with teachers for lesson preparation by preparing materials and lectures.
- Assessed student assignments to check quality and completeness before submission for grading.
- Recorded grades for coursework and tests in online reporting system.
Utility Clerk
Oliver's Market At Montecito
05.2019 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Improved ability to remain calm under pressure, working quickly and thoroughly with many tasks and customers at hand.
- Developed customer and coworker relation skills when assisting and bagging for often 100's of customers each day, all with various concerns, questions, and needs.
Skills
- Administrative Experience
- STEM Education with Specific Anatomical Training
- Active Listening & Communication
- Organization
- Team Collaboration
- Time Management & Awareness
- Critical Thinking
- Problem Identification and Resolution
- Memorization & Skill Building
- Experience with Google, Microsoft, & Adobe Suites
Timeline
Front Desk Receptionist and Cashier
Sharks Ice At San Jose
08.2022 - Current
Teacher's Assistant
San Jose State University
07.2021 - 01.2022
Utility Clerk
Oliver's Market At Montecito
05.2019 - 01.2022
Bachelor of Arts - Psychology
San Jose State University
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