Lily Marshall
Allendale,MI
Summary
Hardworking and compassionate healthcare professional currently pursuing a Bachelor of Science in Nursing at Grand Valley State University. Brings a diverse background in clinical care, customer service, and pharmacy operations with proven certifications in phlebotomy, CPR, and nursing assistance. Recognized for being dependable, adaptable, and a strong communicator in both team-based and independent roles. Skilled in multitasking, time management, and maintaining a calm, focused demeanor under pressure. Passionate about helping others, growing in the medical field, and delivering respectful, high-quality care to all individuals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens Pharmacy
Grandville, MI, MI
11.2024 - Current
- Dispense and verify medications with precision.
- Counsel patients on medication use, and side effects.
- Maintain inventory, labeling, and customer service.
- Maintain confidentiality.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Interpreted and processed medication orders under supervision of pharmacist.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
Phlebotomist
Biolife Plasma Services
Grandville, MI
10.2022 - Current
- Perform venipuncture, manage donor care, and safety.
- Maintain strict cleaning protocols.
- Time management.
- Collaborate with the team to meet donor targets.
- Verified collection orders and communicated discrepancies to nurses.
- Adhered to HIPAA guidelines regarding patient privacy.
- Educated patients on proper blood draw techniques.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Monitored patients for adverse reactions and provided immediate care as needed.
- Responded quickly and effectively to emergency situations.
- Conducted quality control checks to ensure the accuracy of test results.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Nursing Assistant
Drew’s Place Assisted Living
Hillsdale, MI
05.2022 - 08.2022
- Assisted residents with activities of daily living (ADLs), including feeding and hygiene.
- Ensured patient safety and dignity during care.
- Communicated with staff and family to coordinate care.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Answered patient call signals and signal lights to determine patients' needs.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Maintained sanitary conditions by providing immediate wound care and dressing changes.
Cashier
Jerome Country Market
Jerome, MI
03.2020 - 05.2022
- Handled customer transactions and product restocking.
- Advised customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
Bachelor of Science - Nursing
Grand Valley State University
Allendale, MI12-2026
High School Diploma -
Jonesville High School
Jonesville, MI06-2022
Skills
- Patient care
- Medication dispensing
- Phlebotomy techniques
- Infection control
- Inventory management
- Customer service
- Effective communication
- Time management
- Team collaboration
- Drug monitoring
- Confidentiality and HIPAA
- Workflow optimization
- Supply restocking
- Aseptic techniques
- Interpreting orders
- Drug interaction awareness
- Problem-solving skills
- FDA compliance
- Health assessment
- Clinical documentation
- Geriatric care
- Transporting patients
- Dementia and Alzheimer's care
- IV maintenance
- Vital sign recording
- Basic life support
Accomplishments
- Member of Frederick Meijer Honors College
Certification
- Certified Nursing Assistant
- Certified Phlebotomist
References
References available upon request.
Timeline
Pharmacy Technician
Walgreens Pharmacy
11.2024 - Current
Phlebotomist
Biolife Plasma Services
10.2022 - Current
Nursing Assistant
Drew’s Place Assisted Living
05.2022 - 08.2022
Cashier
Jerome Country Market
03.2020 - 05.2022
Bachelor of Science - Nursing
Grand Valley State University
High School Diploma -
Jonesville High School
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