Lily Martin
Cold Brook
Summary
Results-driven individual with experience in high-volume dining and youth counseling. Skilled in team collaboration, training, and fostering personal growth. Committed to enhancing customer satisfaction and operational efficiency through effective communication and organization.
Overview
4
4
years of professional experience
Work History
Server
Alamo Bar and Grill
Poland, NY
05.2024 - Current
- Provided exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely order delivery.
- Trained new servers on menu items and service protocols.
- Maintained cleanliness and organization of dining area throughout shifts.
Counselor
Town Of Russia Summer Youth Program
Poland, NY
07.2024 - 08.2025
- Developed and implemented engaging activities for youth participants, fostering personal growth and teamwork.
- Monitored participant behavior, ensuring a safe and supportive environment during program sessions.
- Collaborated with parents and staff to address individual needs and enhance overall program experience.
- Facilitated workshops that promoted social skills, conflict resolution, and emotional well-being among youth.
Cashier
Poppa G’s Pizzeria
Poland, NY
04.2024 - 09.2024
- Managed inventory restocking for front-of-house supplies to ensure product availability.
- Trained new staff on cash register operations and company policies for consistency in service delivery.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Monitored sales trends to provide feedback for promotional strategies and inventory adjustments.
Cashier
Ward’s Drive-In
Remsen, NY
05.2022 - 09.2023
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Assisted customers with inquiries, providing product information and exceptional service.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
Education
Bachelor of Science - Biology
Utica College
Utica, NY05.2029
Skills
- Strong work ethic
- Memory retention
- Cleanliness standards
- Team collaboration
- Supply restocking
- Quality control
- Performance improvement
- Inventory management
Accomplishments
- Poland Central School Class of 2025 Valedictorian
- Graduated with a NYS Advanced Regents Diploma with Honors
- Maintained high honor roll through 4 years of high school while working and being a 3 sport athlete.
- Held a role as Student Council President as well as National Honor Society Vice President.
Timeline
Counselor
Town Of Russia Summer Youth Program
07.2024 - 08.2025
Server
Alamo Bar and Grill
05.2024 - Current
Cashier
Poppa G’s Pizzeria
04.2024 - 09.2024
Cashier
Ward’s Drive-In
05.2022 - 09.2023
Bachelor of Science - Biology
Utica College