Lily Newell
Stamford
Summary
Objective focused on securing a position within a growth-oriented company to develop skills and prepare for future career advancements. Eager to embrace new experiences and learn from colleagues to enhance professional knowledge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Totsy Turvy Cafe & Play
11.2025 - Current
- Trained new staff on customer service protocols and café procedures to enhance customer satisfaction.
- Tracked supplies and placed orders to ensure optimal inventory levels and prevent shortages.
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed daily café operations and staff schedules to maintain smooth workflow and service efficiency.
Server / Barista / Cashier
SSA Group, LLC (Maritime Aquarium)
05.2022 - 11.2025
- - Prepared specialty drinks and handled baked goods as a barista.
- - Worked front-of-house serving guests food and beverages.
- - Cleaned tables and ensured guest comfort and satisfaction.
- - Conducted daily deep cleaning of equipment, display cases, and seating areas.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Cashier / Customer Service
Michaels
09.2021 - 12.2021
- Educated customers on promotions and loyalty programs, increasing customer participation.
- Processed customer transactions accurately and efficiently at a retail craft store.
- Coordinated online orders, enhancing overall customer satisfaction.
- Assisted customers in locating merchandise and providing product information, improving their shopping experience.
- Stocked shelves with merchandise regularly.
Education
High School Diploma -
Stamford High School
Stamford06.2023
Skills
- ServSafe Certified
- Food Safety & Sanitation
- Safe Food Handling Procedures
- Cash handling & register management
- Excellent customer service
- Orienting and training
- Adaptability to change
- Team player & hardworking
- Strong communication & social skills
- Open-minded & eager to learn
- Positive attitude & professional demeanor
Certification
ServSafe Food Protection Manager Certification
Timeline
Assistant Manager
Totsy Turvy Cafe & Play
11.2025 - Current
Server / Barista / Cashier
SSA Group, LLC (Maritime Aquarium)
05.2022 - 11.2025
Cashier / Customer Service
Michaels
09.2021 - 12.2021
High School Diploma -
Stamford High School