Elisa Salcines
Miami,FL
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Consumer Access
Baptist Health Medical Center
03.2021 - 09.2023
- Secured patient information in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Dealt with customers needs and transferred them to the correct line to make sure their needs were met.
- Escalated patient results during COVID and provided COVID information during the entire pandemic period.
- Resolved Medication issues that the patients had.
Case Manager's Assistant
Medcare Home Health Agency
08.2020 - 03.2021
- Provided support to social service clients in navigating available resources.
- Received Patient information once discharged from the hospital and would help patients receive any care needed in accordance to their insurance.
- Assigned Nurses to patients that needed assistance and would take in high volumes of calls for those who needed access to medical services.
Cruise Agent
Norwegian Cruise Line
09.2017 - 11.2018
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Booked Cruise packages for those who would get in contact with Norwegian Cruise Line.
- Worked collectively with others and experience high volume calls to provide excellent customer service for those that embarked with Norwegian Cruise line.
Education
High School Diploma -
South Miami High School
Miami, FL06.2016
Skills
- Equipment Inventory
- Access Basic
- User Access Management
- User Feedback
- Help Desk
- Customer Communication and Empathy
- Microsoft Windows and Office
- Organizational Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Consumer Access
Baptist Health Medical Center
03.2021 - 09.2023
Case Manager's Assistant
Medcare Home Health Agency
08.2020 - 03.2021
Cruise Agent
Norwegian Cruise Line
09.2017 - 11.2018
High School Diploma -
South Miami High School
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