Elisa Salcines
Miami,FL
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Consumer Access
Baptist Health Medical Center
Miami, FL
03.2021 - 09.2023
- Secured patient information in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Dealt with customers needs and transferred them to the correct line to make sure their needs were met.
- Escalated patient results during COVID and provided COVID information during the entire pandemic period.
- Resolved Medication issues that the patients had.
Case Manager's Assistant
Medcare Home Health Agency
Miami, FL
08.2020 - 03.2021
- Provided support to social service clients in navigating available resources.
- Received Patient information once discharged from the hospital and would help patients receive any care needed in accordance to their insurance.
- Assigned Nurses to patients that needed assistance and would take in high volumes of calls for those who needed access to medical services.
Cruise Agent
Norwegian Cruise Line
Miami, FL
09.2017 - 11.2018
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Booked Cruise packages for those who would get in contact with Norwegian Cruise Line.
- Worked collectively with others and experience high volume calls to provide excellent customer service for those that embarked with Norwegian Cruise line.
Education
High School Diploma -
South Miami High School
Miami, FL06.2016
Skills
- Equipment Inventory
- Access Basic
- User Access Management
- User Feedback
- Help Desk
- Customer Communication and Empathy
- Microsoft Windows and Office
- Organizational Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Consumer Access
Baptist Health Medical Center
03.2021 - 09.2023
Case Manager's Assistant
Medcare Home Health Agency
08.2020 - 03.2021
Cruise Agent
Norwegian Cruise Line
09.2017 - 11.2018
High School Diploma -
South Miami High School