Summary
Overview
Work History
Education
Skills
Timeline
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Tyra Swan

Miami,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Consumer Access

AdventHealth Hospital
10.2021 - 02.2022
  • Greeted patients while in room and built a connection with them
  • Verified any important information we had of them in our system.
  • Welcomed patients and registered them in for their needs.
  • Had patients sign consent forms and other documentation if/as needed.
  • Dealt with patients insurance and sent in (if) any billing that was needed dealing with co-pays.
  • Verifying that the insurance we have on file is still active. If not, collected that new information for update.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Pet Care Associate

Petsquire
01.2020 - 12.2020
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
  • Supervised animals during group play sessions, checking for aggressive behavior and to prevent biting among dogs.
  • Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
  • Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
  • Administered regular and special medications for pets.
  • Exercised dogs on leads and at dog parks.
  • Worked 7am to 3pm hour shifts some times double shift alone with oversight of 5 to 30(+) animals in kennels or holding pens.

Retail Sales Associate

Tjmaxx
10.2015 - 02.2019
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.

Education

High School Diploma -

Penn Foster Career School

High School Diploma -

Miami Killian Senior High School
Miami, FL
06.2015

Skills

  • Team player
  • Quick learner
  • Flexible
  • Great customer service
  • Strong adaptability skills
  • Creativity
  • Customer Satisfaction
  • Patient Registration

Timeline

Consumer Access

AdventHealth Hospital
10.2021 - 02.2022

Pet Care Associate

Petsquire
01.2020 - 12.2020

Retail Sales Associate

Tjmaxx
10.2015 - 02.2019

High School Diploma -

Penn Foster Career School

High School Diploma -

Miami Killian Senior High School
Tyra Swan