Sandra Ramirez

•Meet and exceed daily registration productivity
•Meet and exceed upfront cash collection goals
•Maintain a 98% RQA score each month
•Remain current on insurance knowledge and changes
•Work cooperatively within work group and with service lines
•Obtain and process accurate patient demographic and insurance information
•Verify eligibility/insurance benefits and may obtain insurance authorizations
•Create price estimates based on patient's insurance and test/procedure
•Communicate honestly with everyone. Resolve issues and problems as they arise
•Remain current with EMTALA regulations and how they affect Patient Access
•Supports the goals of the entire Patient Access department
•Incorporate customer needs and concerns into decision-making and organizational action
•Demonstrate and promote high standards for quality and productivity; focus on improving results

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.