Lily Palma
Panama City,FL
Summary
Highly effective and prompt professional, emphasizing in innovation and creativity in complex problem-solving. Energetic and result-focused in any position given Skills Time Management Communication CPR Certified devotion to improvement Highley Knowledgeable in Nutrition Highly knowledgeable in Fitness Able to effectively operate Microsoft, iOS, Aloha Detail & Result oriented Organized
Overview
5
5
years of professional experience
Work History
Childcare attendant
Covenant Church
03.2018 - 09.2021
- Appropriately document each child’s name and information
- Sanitize the child’s hands and belongings
- Instructed children in health and personal habits.
- Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
- Prepared and served nutritious and healthy meals and snacks.
- Worked with supervisors to facilitate snacks, arts and crafts and nap time.
- Taught children educational games to reinforce learning of alphabets and numbers.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Hostess
Dirty Dicks Crab House
03.2021 - 09.2021
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Seat guests at appropriate table accommodations
- Notify BOH of the number of guests seated within a 15-minute
- Collect and sanitize menus from the waitstaff area
- Disinfect and maintain the waiting area
- Answer multi-line phone
- Operate POS system
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered phone calls to take orders, give information, and document reservations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Promoted business loyalty by fostering positive customer relationships.
Salse Associate
Cricket Wirless
05.2023 - 08.2023
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Worked varied hours to meet seasonal and business needs
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Created solutions for customers to satisfy specific needs, quality, and budget.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided product price information to customers..
Education
Westview High School
Camino Del, San Diego, CAHigh School Diploma -
Rutherford High School
Panama City05.2022
Gulf Coast State College
Panama City, FL05.2026
Skills
- POS System Operations
- Organized
- CPR Certified
- Able to effectively operate Microsoft, iOS, Aloha
- Detail and Result orientated
- Order Fulfillment
- Speech Clarity
- Persuasion
- Safety and Cleanliness Standards
- Highley Knowledgeable in Nutrition/fitness
Languages
Spanish
Native or Bilingual
Timeline
Salse Associate
Cricket Wirless
05.2023 - 08.2023
Hostess
Dirty Dicks Crab House
03.2021 - 09.2021
Childcare attendant
Covenant Church
03.2018 - 09.2021
Westview High School
High School Diploma -
Rutherford High School
Gulf Coast State College
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