Lily Partridge
Jacksonville
Summary
Proven track record in enhancing customer experiences and operational efficiency, notably at Walgreens. Excelled in relationship building and critical thinking, achieving commendable service standards. Demonstrated expertise in data entry and adept at managing high-stress situations, significantly contributing to team productivity and service excellence.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Walgreens
06.2023 - Current
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and team productivity by promoting operational best practices.
Veterinary Assistant
VCA Hospitals
08.2022 - 06.2023
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
Kennel Assistant
Julington Creek Animal Walk
07.2021 - 08.2022
- Kept animals clean and free of contaminants to promote optimal health.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Demonstrated strong multitasking abilities by managing multiple responsibilities simultaneously, including animal care, client interactions, and administrative duties.
Cashier
Publix
02.2020 - 07.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
Associates - Biomedical Sciences
Florida State College
Jacksonville, FLMandarin Highschool
Jacksonville, FL05.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
Accomplishments
Highschool Honors Society
Timeline
Customer Service Representative
Walgreens
06.2023 - Current
Veterinary Assistant
VCA Hospitals
08.2022 - 06.2023
Kennel Assistant
Julington Creek Animal Walk
07.2021 - 08.2022
Cashier
Publix
02.2020 - 07.2021
Associates - Biomedical Sciences
Florida State College
Mandarin Highschool
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