Aideli Pena
Midland
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Manager of Business Development and Sales
Exotic Suspensions
Odessa
01.2024 - 05.2025
- Developed strategic partnerships with suppliers to enhance product offerings.
- Maintained contact with existing customers through phone calls, emails, and visits to build strong relationships.
- Established pricing policies while maintaining customer satisfaction.
- Assisted in coordinating daily office operations and scheduling meetings.
- Managed communication between departments to ensure smooth workflow.
- Organized and maintained files, documents, and office supplies efficiently.
- Prepared reports and presentations for senior management review and decision-making.
- Pleasantly welcomed visitors, answered phone calls, and emails.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Prepared and submitted payroll reports for review by senior management.
- Analyzed market trends to identify new business opportunities and client needs.
Business Director
Mercedez Benz
Midland
02.2021 - 01.2024
- Developed and implemented business strategies to increase sales and profits.
- Managed office operations, scheduling, and inventory audits.
- Coordinated schedules for multiple departments to optimize resource allocation.
- Maintained accurate records of appointments and resources for all projects.
- Assisted in training new staff on scheduling tools and best practices.
- Trained new team members on company policies and vehicle management procedures.
- Assisted in the development of standard operating procedures for valet operations.
- Managed scheduling and shift assignments to maintain adequate staffing levels.
- Resolved customer complaints by providing effective solutions and guidance.
- Collaborated with team members to improve service processes and workflows.
- Assisted customers with product knowledge to enhance their purchasing decisions.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Provided prompt and courteous follow up service to customers via phone, email, and chat.
- Provided technical support when necessary to resolve complex problems.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Assisted in preparing payroll reports for management review and audits.
- Coordinated with HR to manage new hire paperwork and onboarding processes.
- Opened and closed the store, ensuring proper security protocols.
Sales Associate
Dillard's
Odessa
05.2020 - 01.2021
- Assisted customers with product selection and provided excellent service.
- Maintained visual merchandising standards and arranged displays effectively.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance store operations.
- Handled customer inquiries and resolved issues professionally.
- Participated in sales promotions and events to drive customer engagement.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Maintained records related to sales for store management.
Education
High School Diploma -
Odessa High School
Odessa05-2019
Some College (No Degree) - Basics
Odessa College
Odessa, TXSkills
- Fluent in Spanish
- Team leadership
- Business strategy
- Employee training
- Time management
- Presentation skills
- Customer service
- Telephone etiquette
- Problem solving
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Manager of Business Development and Sales
Exotic Suspensions
01.2024 - 05.2025
Business Director
Mercedez Benz
02.2021 - 01.2024
Sales Associate
Dillard's
05.2020 - 01.2021
High School Diploma -
Odessa High School
Some College (No Degree) - Basics
Odessa College